Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how iGeneration Agency (“iGeneration”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit our website, contact us, submit an application enquiry, upload documents, register interest in our services, or communicate with our team.

This Privacy Policy applies to the website operated under the iGeneration Agency brand and to the services we provide in relation to educational consulting, university applications, transfers to Bulgarian universities, document preparation, translation, legalization and related student support services.

1. Who we are

iGeneration Agency is an educational consultancy agency based in Sofia, Bulgaria.

Contact details:

Address: Sofia, Bulgaria, Str. Luben Karavelov 9
Email: [email protected]

For privacy-related questions, requests or complaints, you can contact us at [email protected].

2. What personal data we collect

We may collect different types of personal data depending on how you interact with us.

2.1. Information you provide through contact and application forms

When you contact us or submit an enquiry, we may collect:

• your name;
• country;
• nationality or citizenship;
• phone number and country code;
• email address;
• preferred university;
• preferred course or programme;
• scholarship interest;
• annual university budget;
• uploaded files and documents;
• free-text messages or notes you send us.

If you use our transfer application form, we may also collect:

• permanent address or current country of residence;
• secondary education details;
• school name;
• year of graduation;
• country of education;
• current or previous university name;
• years of university education;
• course or major;
• preferred transfer university;
• maximum annual budget.

2.2. Documents you send to us

Depending on the service you request, you may send us documents required for university admission, transfer, translation, legalization, notarization, apostille, recognition, courier delivery or communication with universities and authorities.

These documents may include educational documents, identification details, diplomas, transcripts, certificates, declarations, application forms, correspondence and other supporting materials.

Please do not send us special category data, such as health information, biometric data, political opinions, religious beliefs or similar sensitive information, unless it is specifically required for your application or requested by a university, authority or legal process.

2.3. Communication data

When you contact us by email, phone, website form, social media, webinar registration or another communication channel, we may process your contact details, message content, call or communication history, preferences and any information you choose to provide.

2.4. Website, device and analytics data

When you visit our website, we may collect technical and usage information such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time and date of visit;
• referring website;
• interactions with pages, forms, buttons or links;
• cookie preferences;
• analytics and advertising identifiers, where applicable.

This information may be collected through cookies, analytics tools, advertising tags, security tools and similar technologies. More details will be provided in our separate Cookie Policy.

2.5. Newsletter and marketing data

If you subscribe to our newsletter or request updates, we may process your name, email address, subscription preferences, consent status and interaction with our emails, such as opens, clicks and unsubscribes.

3. How we use your personal data

We may use your personal data for the following purposes:

• to respond to your enquiries;
• to assess your eligibility for a university programme;
• to provide educational consulting services;
• to prepare, review, translate, legalize, notarize or submit documents;
• to communicate with universities, authorities, translation agencies, notaries, couriers and other relevant partners;
• to assist with university applications, transfers, admission procedures and registration;
• to provide support before, during and after the application process;
• to send updates about your enquiry, application or documents;
• to provide webinar, consultation or newsletter content where requested;
• to improve our website, content, services and user experience;
• to measure website performance and marketing effectiveness;
• to prevent spam, abuse, fraud and technical security issues;
• to comply with legal, tax, accounting or regulatory obligations;
• to establish, exercise or defend legal claims.

4. Legal bases for processing

We process personal data only where we have a lawful basis to do so. Depending on the situation, we may rely on one or more of the following legal bases:

Contract or pre-contractual steps

We process your data when it is necessary to respond to your request, prepare an offer, assess your application, provide our services or take steps before entering into a service agreement with you.

Consent

We may rely on your consent when you submit certain forms, agree to receive marketing communications, accept non-essential cookies, upload documents voluntarily, or allow us to process specific information for your application.

You can withdraw your consent at any time, but this will not affect processing that took place before withdrawal.

Legitimate interests

We may process data where it is necessary for our legitimate interests, provided that your rights and interests do not override those interests. This may include website security, service improvement, client communication, fraud prevention, basic analytics, internal record keeping and business administration.

Legal obligation

We may process and keep certain information where required by law, including accounting, tax, regulatory, consumer protection or legal compliance obligations.

Establishment, exercise or defence of legal claims

Where necessary, we may process information to protect our rights, respond to disputes, handle complaints or defend legal claims.

5. Who we may share your data with

We do not sell your personal data.

Where necessary for the purposes described above, we may share personal data with:

• Bulgarian universities and university administrations;
• the Ministry of Education and Science of Bulgaria or other competent authorities;
• certified translation agencies;
• notaries and legalization service providers;
• courier companies, including express document delivery providers;
• accommodation partners or landlords, where you request assistance with accommodation;
• IT, website hosting, email, CRM, analytics, advertising and security service providers;
• webinar, communication or newsletter platforms;
• payment, accounting or administrative service providers;
• legal, tax, accounting or professional advisers;
• public authorities, courts or regulators where required by law.

We only share personal data where this is necessary, lawful and relevant to the service or legal requirement involved.

6. International data transfers

Some service providers, platforms or partners we use may be located outside the European Economic Area or may process data internationally. This may include technology, analytics, advertising, video, email, webinar, hosting or communication providers.

Where personal data is transferred outside the European Economic Area, we take steps designed to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms, where required.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to make the website work properly, remember preferences, measure performance, understand how visitors use the website, support security and, where applicable, assist with advertising or marketing measurement.

Some cookies are necessary for the website to function and cannot be disabled through our cookie banner. Other cookies, such as analytics, performance, functional or advertising cookies, are used only according to your choices and applicable law.

You can manage your cookie preferences through the cookie settings available on our website. More detailed information about cookies, categories, durations and third-party tools will be provided in our separate Cookie Policy.

8. Third-party content and services

Our website may include links, embedded content or integrations from third parties, including social media platforms, video platforms, review widgets, analytics providers, advertising platforms, webinar tools and other external services.

These third parties may process personal data according to their own privacy policies. We are not responsible for the privacy practices of external websites or third-party platforms that we do not control.

9. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including service delivery, application support, legal compliance, accounting, dispute resolution and record keeping.

In general:

• enquiry and contact form data may be kept for as long as necessary to respond and follow up;
• application and document-related data may be kept for the duration of the application process and for a reasonable period afterwards, in case further support, proof, compliance or dispute handling is needed;
• accounting and transaction records may be kept for the period required by applicable law;
• marketing data is kept until you unsubscribe or withdraw consent;
• cookie data is kept according to the duration stated in our Cookie Policy or cookie banner.

When data is no longer needed, we delete it, anonymise it or securely archive it where required by law.

10. How we protect your data

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure communication channels, website security tools, anti-spam protection, limited internal access, secure email handling and administrative safeguards.

However, no website, email system or online transmission is completely secure. Please avoid sending unnecessary sensitive information unless it is required for your application or service.

11. Your rights

Depending on your location and the applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• request data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at [email protected].

We may ask you to provide additional information to verify your identity before responding to a request.

12. Complaints

If you believe that your personal data has not been handled properly, please contact us first so we can review and respond to your concern.

You also have the right to lodge a complaint with the competent data protection authority. In Bulgaria, the supervisory authority is the Commission for Personal Data Protection.

13. Children and applicants under 18

Our services may relate to students and prospective students, including young applicants. If you are under 18, you should involve a parent or legal guardian before submitting personal data or documents through our website.

Where legally required, we may request confirmation, consent or involvement from a parent, guardian or authorised representative.

14. Marketing communications

If you subscribe to our newsletter or request updates, we may send you information about studying in Bulgaria, university admissions, deadlines, webinars, events, application guidance and related services.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in the email or by contacting us.

We will still be able to send you non-marketing messages related to your enquiry, application, documents or services.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technologies, legal requirements or data practices.

The latest version will be published on this page with an updated “Last updated” date.

16. Contact us

For questions about this Privacy Policy or your personal data, contact us at:

iGeneration Agency
Address: Sofia, Bulgaria, Str. Luben Karavelov 9
Email: [email protected]